Alternative House Guarantee Assessment (September 2023)

This Alternative House Guarantee (CHW) assessment assesses every little thing you can consider to find out if shopping for a house guarantee with Alternative is value your cash or not.

Alternative serves greater than 1,650,000 properties throughout the U.S. This firm is among the many extra skilled within the trade, having processed greater than 5 million service requests since its inception in 2009.

The corporate has an enormous service community made up of greater than 25,000 contractors, and every service supplier has educated technicians prepared to come back to your help ought to considered one of your main house techniques break down.

Our Assessment of Alternative House Guarantee

As I discussed within the opening paragraph, Alternative House Guarantee has processed over 5 million service requests since its founding in 2009. However, there are a whole lot of adverse critiques of Alternative, so what’s the deal? Are they good or not?

To reply that query, you’ll discover I first cowl the high-level professionals and cons for Alternative, then dive into what we like and don’t like concerning the firm, briefly contact on the state availability so you already know if CHW covers your state, and I wrap up the assessment with a recap of our assigned scores.

Finest House Guarantee Corporations of 2023

This assessment focuses on Alternative House Guarantee, however Immediately’s Home-owner recommends a number of different house guarantee firms primarily based on completely different wants. Beneath you’ll see the most recent most well-liked house guarantee suppliers and their distinctive superlatives.

Examine the Finest House Guarantee Corporations

Firm Star Ranking Finest For Month-to-month Price Service Price Response Time BBB Ranking

Finest Protection Limits



24-72 hrs



Finest for Customization



12-48 hrs.


choice home warranty logo


Finest Claims Acceptance



24-48 hrs.


select home warranty logo


Finest Worth



24-48 hrs.



Finest for Further Advantages



48 hours


first american logo


Finest Equipment Protection



48 hours


Finest for Preventative Upkeep



2–24 hrs



Finest Workmanship Assure



24 hrs


Professionals and Cons of Alternative House Guarantee

On this part, we cowl the high-level professionals and cons for the assessment. These are extra basic in nature and observational factors as we conduct our assessment.

Complete protection: Many entry-level house guarantee plans cowl both simply techniques or simply home equipment. You gained’t need to make this tradeoff with Alternative House Guarantee. Its fundamental plan covers each.
Respectable protection caps: Alternative’s protection caps are $3,000 per merchandise, per 12 months for many main techniques and home equipment. Whereas this isn’t probably the most beneficiant in the marketplace, it’s above the trade common.
Exclusions: No exclusions for older properties, techniques, or home equipment. Even with older properties, you may nonetheless get a plan from Alternative House Guarantee.
BBB ranking: In the previous few years, Alternative House Guarantee has handled extra complaints, particularly surrounding declare denial and workmanship.
No plan customization: If you need a whole lot of management over your own home guarantee plan, Alternative might be not the most suitable choice.
Contractor community: In contrast to some house guarantee suppliers, the corporate doesn’t help you decide who completes the job.

Our Assessment Scores For Alternative House Guarantee

Beneath is our quantitative scoring breakdown for Alternative House Guarantee. You may see there’s an ‘common’ represented by the grey line, and what CHW scored is represented by the inexperienced line. Its status for service isn’t nice which resulted in scoring effectively under our assessment common. We have been impressed by their claims course of and the way simple it was to get in contact with somebody, so we added factors there. Click on right here for extra on how these scores have been calculated.

What We Like and Don’t Like About Alternative House Guarantee

As somebody studying a assessment of Alternative House Guarantee, you’re in all probability searching for a prime house guarantee supplier that provides you the protection you want on the most reasonably priced worth. Hold studying to study extra about our analysis method and why we advocate Alternative House Guarantee. We dive into what we like and don’t like concerning the firm within the context of various areas of the enterprise.

Alternative House Guarantee presents two plan choices for householders: the Complete Plan and the Primary Plan. Whereas the Primary Plan covers most techniques and home equipment — besides your A/C unit, fridge, washer and dryer — the Complete Plan presents protection for practically every little thing you want.

Alternative House Guarantee doesn’t provide as many protection add-on choices as a few of our different suppliers. Nevertheless, it does provide protection for extra techniques you might have considered trying in your house, akin to a pool, spa or central vacuum.

Affordability is among the classes by which Alternative House Guarantee scores the very best. Each of the corporate’s guarantee plans are reasonably priced, costing lower than $60 per 30 days. Prospects can even add extra companies and techniques to the Primary Plan for lower than $15 per unit, which is among the most reasonably priced add-on choices we’ve discovered with any house guarantee supplier.

Moreover, Alternative House Guarantee will all the time cost you a similar $85 service name payment in the event you want a technician to come back to your own home for a restore.

You can even cancel your guarantee inside 30 days if you’re not happy with the service.

Alternative House Guarantee’s $85 service payment just isn’t the most affordable choice amongst our house guarantee suppliers. However whereas different suppliers provide a tiered payment, Alternative House Guarantee’s set fee ensures you’ll not have any surprising monetary surprises if a restore is required.

Alternative House Guarantee scores effectively within the buyer expertise class due to its 24/7 buyer help and accessibility of representatives. The corporate additionally earned factors resulting from its brief 30-day ready interval, 60-day workmanship assure and 90-day elements assure.

It’s simple to get a quote from Alternative House Guarantee on-line. When you submit your data on the corporate’s web site, you can be taken to a quote web page the place you may see your protection choices. You can even anticipate firm representatives to name after you submit a quote request. In our reviewer’s expertise, representatives are very useful and provide additional reductions on your own home guarantee plan. The corporate additionally permits you to view a pattern contract on-line, so you’ve a greater concept of the entire value earlier than buying your guarantee.

Whereas Alternative House Guarantee’s on-line quote just isn’t overly detailed, you may a minimum of see what every plan covers. Nevertheless, you cannot instantly examine prices like you may with different house guarantee suppliers. You’ll as an alternative have to go to the checkout web page to see your whole house guarantee value.

Whereas Alternative House Guarantee’s weakest class is status, the corporate has a 4.7-star ranking on Glassdoor, indicating that staff like working there. Present and former staff report honest pay and good working situations. An organization is simply pretty much as good because the well-being of its staff, so it is a good indicator of the corporate’s values and work tradition.

Not solely does Alternative House Guarantee have a D+ ranking with the Higher Enterprise Bureau (BBB), however the firm’s ranking on Google Evaluations is only one.1 stars. 

The BBB additionally factors to lawsuits involving Alternative House Guarantee which might be at present underneath investigation, together with a case filed by the Arizona Legal professional Basic in 2019. Some prospects declare that Alternative House Guarantee is a fraudulent firm that makes false guarantees to prospects.

Alternative House Guarantee presents a number of methods to file a declare if a coated merchandise breaks or malfunctions in your house, together with on-line or by telephone. The corporate additionally presents 24/7 buyer help, twelve months a 12 months.

Many Alternative House Guarantee prospects report a quick and efficient claims course of, with repairs efficiently accomplished by educated technicians. Nevertheless, different prospects state the other expertise, reporting lengthy wait and restore instances.

In its pattern service contract, Alternative House Guarantee states {that a} service supplier ought to get again to you inside 4 hours of submitting a declare. Nevertheless, relying on the supplier, it may possibly take as much as 48 hours.

As talked about above, some prospects additionally complain about how Alternative House Guarantee handles claims, together with lengthy response instances, surprising costs and unresolved repairs.

Alternative House Guarantee — primarily based in Edison, New Jersey — is offered in 48 states and excludes solely Washington and California. Since Alternative House Guarantee is offered all through many of the U.S., it performs effectively and receives full marks on this class.

As a result of service exclusions, householders in Washington and California cannot buy Alternative House Guarantee protection. 

State Availability of Alternative House Guarantee

Beneath we offer a map visible to point out you the place Alternative House Guarantee has protection and the place it doesn’t. Given CHW has been round since 2009, they cowl many of the U.S. apart from Washington and California.

Video Overview of House Warranties

Beneath we pulled out a video we thought would assist offer you an summary if house warranties like with Alternative are value it.

Alternative House Guarantee Plans, Prices, and Protection 

This supplier presents two house guarantee plan choices to cowl your main techniques and home equipment. The price of every plan is low in comparison with different suppliers on our prime lists. With a month-to-month fee of lower than $55, Alternative House Guarantee presents among the most reasonably priced house guarantee choices.

Primary Plan Complete Plan
$46.83/mo $54.75/mo
These charges don’t embody protection add-ons or service charges. Alternative House Guarantee costs a regular service payment of $85 every time service technicians are despatched to your own home.

Each plans cowl a number of house techniques and home equipment — the Complete Plan covers 18 techniques and home equipment in your house, whereas the Primary Plan covers 14 underneath its month-to-month premium. 

The chart under outlines in additional element the techniques and home equipment coated by every house guarantee plan.

Primary Plan Complete Plan
Heating and Cooling
Air Conditioner X
Heating Unit
Electrical Methods
Constructed-in Exhaust, Vent & Attic Fan
Primary Breaker & Fuse Panel Field
Doorbell & Chimes
Inside Electrical Strains
Ceiling Fan
Storage Door Opener
Plumbing Methods & Equipment
Water Heater
Inside Plumbing Strains
Taps & Valves
Whirlpool Bathtub Motor & Elements
Kitchen Home equipment
Fridges X
Constructed-in Microwaves
Rubbish Disposal
Immediate Sizzling/Chilly Water Dispenser X X
Laundry Home equipment
Washers X
Dryers X
Roof Leak Restore Add-on Add-on

What Elective Add-ons Does Alternative House Guarantee Supply?

Whereas the Complete Plan covers most important house techniques and home equipment, it doesn’t cowl each choice. You probably have an unique system akin to a pool, spa or central vacuum, you’ll have to buy add-on protection to your Alternative House Guarantee service settlement. 

The excellent news is Alternative House Guarantee’s add-ons are among the many least expensive of all house guarantee suppliers. The worth per 30 days for this elective protection may be discovered within the desk under.

Add-on Price per Month
Pool $15
Spa $15
Further Spa $15
Restricted Roof Leak $5.83
Central Vacuum $3.33
Second Fridge  $3.33
Septic System $10
Septic Tank Pumping $5.42
Nicely Pump $8.33
Sump Pump $3.33
Stand Alone Freezer $3.33
Sprinkler System $8.33
choice home warranty logo

Restricted Time:

$50 Off + 1 month free!

Does Alternative House Guarantee Have Any Exclusions?

As with all house guarantee firms, Alternative House Guarantee does have limitations to its house equipment protection. 

In its pattern contract on-line, the corporate lists a number of house home equipment which have full protection, together with:

  • Garments dryer
  • Garments washer
  • Constructed-in microwave
  • Oven/vary/cooktop
  • Dishwasher
  • Rubbish disposal
  • Fridge (besides audio/visible gear and WiFi elements) 
  • Ceiling fan

Different house techniques and home equipment — like your water heater, HVAC, electrical system and plumbing system — have some limitations. Nevertheless, you may rely on protection for many main system elements. Beneath, we define which elements are excluded from Alternative House Guarantee protection. 

  • Water heater: Excludes gas tanks, vents, flues, thermal enlargement tanks, power administration techniques, models over 75 gallons and secondary holding tanks
  • HVAC: Excludes window models, outdoors/underground pipes, gas storage tanks, moveable models, refrigerant line units, gas storage tanks, clogged ductwork and effectively pumps
  • Electrical system: Excludes circuit overload, face plates, photo voltaic panel techniques, mills and power administration techniques
  • Plumbing system: Excludes stoppages attributable to damaged drain outdoors house’s important basis, bathtubs, sinks, showers, bathe base pan/enclosure, rest room lid and seat, jets, caulking, septic tanks, water filtration techniques, holding or storage tanks and saunas
  • Storage door opener: Excludes storage door and door monitor assemblies

Does Alternative House Guarantee Have Any Protection Limits?

Alternative House Guarantee limits protection to $3,000 per merchandise inside your contract. So if it prices $2,700 to restore your air con system or rest room exhaust fan, you’ll nonetheless have $3,000 for repairs to your dishwasher or different coated home equipment.

Nevertheless, the protection limits for add-ons could differ from the house techniques and home equipment coated underneath your base guarantee plan. Swimming pools, spas, central vacuum, sump pumps and stand-alone freezers wouldn’t have restricted protection, however the gadgets listed under do have completely different protection limits.

House Equipment Protection Restrict
Nicely Pump As much as $500
Restricted Roof Leak As much as $500
Septic Tank Pumping As much as $250
Septic System As much as $500
Sprinkler System As much as $500
Stand Alone Ice Maker As much as $500
Trash Compactor As much as $500

How one can File a Declare With Alternative House Guarantee

To file a declare with Alternative House Guarantee, you may both go surfing and submit a request or name the corporate’s 24/7 house service line. Submit your declare as quickly as your own home system or home equipment malfunctions by following these directions:

Remember the fact that you will need to submit a service request as quickly as you discover that your own home system or equipment has malfunctioned. Alternative House Guarantee doesn’t present reimbursement for house repairs accomplished with out prior approval.

choice home warranty logo

Restricted Time:

$50 Off + 1 month free!

FAQs About Alternative House Guarantee

Is Alternative House Guarantee legit?

Alternative House Guarantee is a legit house guarantee supplier that may join you to service technicians and assist cowl the associated fee ought to one thing break down in your house. Many Alternative House Guarantee prospects report constructive experiences with the corporate, however others have had some points with protection.

Does Alternative House Guarantee cowl pre-existing situations?

Alternative House Guarantee doesn’t cowl pre-existing situations, that are points found earlier than your guarantee buy. You’ll want to wait a minimum of 30 days from if you buy your guarantee earlier than submitting a declare.

Does Alternative House Guarantee cowl roof leaks?

Alternative House Guarantee will cowl roof leaks for an extra month-to-month value. This add-on protection will cowl as much as $500 in roof leak injury.

Does Alternative House Guarantee require a house inspection?

Alternative House Guarantee doesn’t require a house inspection. All you must do is get a free quote, buy your guarantee and wait the 30-day ready interval.

How do Alternative House Guarantee house warranties work?

First, it’s best to request and obtain a free quote from Alternative House Guarantee, then you should buy a plan. After the 30-day ready interval, you may submit claims in your coated house techniques or home equipment. As soon as a declare is submitted, the corporate will ship a service supplier to your own home to evaluate any injury and restore or substitute your system or equipment.

Do I want Alternative House Guarantee protection if I’ve householders insurance coverage?

Whereas householders insurance coverage is required to personal your own home, house warranties are elective. House insurance coverage covers injury and lack of property, whereas a house guarantee covers the associated fee to repair house techniques and home equipment ought to they fail.

How do you cancel a Alternative House Guarantee coverage?

If you wish to cancel your own home guarantee plan, name the corporate’s 24/7 customer support line and a consultant will discuss you thru your choices.

Methodology: How We Reviewed Alternative House Guarantee

To assist shoppers such as you select the very best house guarantee firms in your house, we dive deep into each top-rated house guarantee firm and fee them primarily based on six elements. As soon as we analysis an organization and have gathered all our information, we use the next scoring system to grade every house guarantee firm on a 100-point scale. We then convert the rating to a 5-star ranking. 

  • Plans + Protection Choices (24 Attainable Factors): Since each buyer has completely different wants and a distinct price range, we award extra factors to suppliers that supply extra plans and larger flexibility. Alternative House Guarantee presents two nice plans at a superb worth and has among the least expensive add-on choices, so it does effectively on this class.
  • Affordability (22.5 Attainable Factors): Affordability is a vital issue as a result of many owners select house warranties to keep away from excessive funds for house equipment repairs. We consider every firm primarily based on the price of its plans and extra companies, service name charges and cancellation phrases. Alternative House Guarantee earned excessive marks on this class as a result of it has among the finest costs of our prime house guarantee firms.
  • Buyer Expertise (18.5 Attainable Factors): Your expertise as a buyer is vital, together with the help you obtain when contacting your own home guarantee supplier. We gauge general help by buyer critiques, conducting home-owner surveys and analyzing the quotes course of. Alternative House Guarantee scores effectively on this class resulting from its 24/7 buyer help, pleasant and accessible representatives and simple quote course of.
  • Firm Repute (17.5 Attainable Factors): An organization’s status is a mix of critiques from prospects and respected organizations just like the BBB. We additionally take into consideration the years of expertise an organization has, how happy its staff are and any previous or pending lawsuits. Alternative House Guarantee doesn’t rating effectively on this class as a result of it has a D+ ranking with the BBB and is at present underneath authorized investigation.
  • Claims Course of (12.5 Attainable Factors): On this class, we have a look at the general claims course of, together with how simple it’s to file a declare and an organization’s response time. Whereas Alternative House Guarantee presents a number of methods to file a declare and round the clock customer support, buyer critiques are blended by way of the standard of the claims course of.
  • Availability (5 factors): Availability refers to what number of states and areas an organization serves. Alternative House Guarantee presents complete protection all through many of the U.S., so it does effectively on this class.

Change Log For This Alternative House Guarantee Assessment

June 20

Up to date structure and construction. Reworked the professionals and cons sections and mixed the ‘what we preferred’ part into one so it is simpler for readers to see our assessment notes in a single view.

June 16

Up to date the BBB ranking.

June 10

Up to date professionals part.

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